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The Challenge

FieldEdge, a leading field service management system, needed to optimize their brand positioning, messaging, and digital presence to grow credibility among prospects

Competitive Industry

With over 10 notable competitors in the industry, FieldEdge needed a design to help them stand out as the leading field service management software provider with over 40 years of innovative experience.

Diverse Audiences

A wide audience range meant we needed to accommodate the customer journey and the messaging for each group. This included explaining the benefits for everyone on the customer’s team, from the field to the office, while covering all the industries that their clients work in, including HVAC, plumbing, electrical, locksmith and appliance repair.

Complex Product

Although complex, the product needed to be presented in a way that was easy to understand and navigate, which meant we needed to redo the website structure and improve the user flow to ensure a clear conversion funnel.

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THE SOLUTION

We designed an engaging website with creative animations while considering all audiences and built a conversion-based customer journey.
Some of our deliverables included:
  • Brand Strategy

    Our brand strategy leveraged FieldEdge’s 40-year history and company culture to establish credibility and position this award-winning company as a leader in their market.
  • Website Strategy

    Digital Silk run a thorough competitive, industry, and user analysis to plan the new website user journeys, messaging, and the conversion funnel.
  • Website Redesign

    FieldEdge’s updated brand identity informed our creative web design decisions. Using light animation, a vibrant palette and human-centric visuals, we managed to humanize the brand, increasing its appeal.
  • SEO

    From design to code and header structure, FieldEdge’s new website is fully optimized for search engines so their prospects can discover them as the need for FieldEdge’s solutions arises.
FieldEdge-web-design

The Results

Shortly after launch, we:
  • Increased overall traffic by
    19%
    gaining visibility with unpaid, organic search visitors
  • Boosted page speed score by
    41%
    with a new, light and creative web design
  • Reduced site loading time by
    50%
    without impacting the site’s engagement or value
Our Custom Web Design Portfolio

1000+ Completed Projects

Custom B2C, B2B and eCommerce solutions
optimized for traffic, engagement and conversion.

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