ISP hero

The Challenge

ISP faced several lead generation and digital marketing challenges:

Not Finding The Right Leads

Each ISP school across the U.S. and Canada had unique lead inefficacies across grade levels. For example, schools with openings in higher grade levels were generating longer waitlists for lower grades.

Poor Lead Quality

Finding the right families for the schools proved to be a challenge. ISP Schools are not accessible to every family and not enough of the right families were calling.

Regional Nuances

School systems and semantics vary across North America, and the schools were not identifying and exploring regional opportunities.

Tracking Issues

Lead tracking was not consistent, effective and in some cases, not set up properly. Some schools tracked internal page visits as conversions while others identified lead submissions as conversions. Some lead forms led off site and were not tracked at all.

Infographic showcasing data and charts
ISP background

THE SOLUTION

To optimize and improve ISP’s advertising and Digital Marketing solutions, we addressed the following solutions:
  • Finding The Right Leads

    By segmenting campaigns and targeting by grade level, our team was able to bring in the right leads to fill in the gaps for each school.
  • Improving Lead Quality

    Digital Silk crafted a keyword list of terms that indicated academia instead of daycare or public education. On Meta, our team tested in-app lead generation forms with several questions to ensure interest and viability.
  • Customizing For Regional Nuances

    Working alongside ISP, we worked to identify regional dialects, market-specific opportunities and the current culture of the schools. With this data, we crafted unique copy and geo-targeting to find families who spend time at the same places as existing families.
  • Fixing Tracking Issues

    We ensured ISP’s tracking is unified to give an overview of both their schools’ individual and wider network’s performances. For the school that utilized the off-site form, we integrated with HubSpot to track leads from those submissions.
ISP-trio

The Results

The results of our services included:
  • Increasing
    total leads by
    73,76%
    exposing their brand to a wider audience.
  • Dropping
    CPL by
    40,37%
    decreasing
    ISP’s marketing expenses.
  • Reducing cost
    of CPL by
    88$
    on Meta
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